Fimbarr's Reach

Beautiful Fowey Holiday Home

Privacy Policy

Cookie Policy

NHS Test and Trace

Privacy Policy

This privacy policy governs the collection, storage and use of personal data collected by The information may be gathered through our main website, via a telephone conversation or emails, or through our normal business activities supporting the provision of cottage rental and associated services. Specifically, this privacy policy provides you with details about the personal data we collect and hold about you, how we use your personal data, and your rights regarding the personal data we hold about you.

Please read this privacy policy carefully by continuing to access or browse our websites, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety. This Privacy Policy supplements other notices and terms published on our website (including our terms of use) and is not intended to override them.


We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal data is appropriate to the provision of services to you and our clients and is in accordance with applicable data protection laws. You can contact us in relation to this privacy policy by email at The personal data we collect about you If you (either as an individual or as part of a group booking) are seeking to rent a property or to obtain details about a potential holiday, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, payment details, date of birth, details of other members of your party plus information on your specific requirements in order to customise your holiday and deliver your specific requirements. If you sign up to join our mailing list we will collect your name and email address, together with your consent to receive communications from us.

This consent can be removed at any time simply by using the unsubscribe button on any of our email communications. We may share your email address or browsing behaviour with technology providers including Google, Facebook and Microsoft (as data processors). They may use this information to serve targeted advertising/content to you via their platforms. This is based on either your consent or your acceptance of cookies on our websites.

How we store, use and share your personal data for our core business

Individuals who rent, or enquire about, a property

We collect, store and use your personal details as outlined above for marketing our legitimate business interests, so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs. This storage and use of your personal data allows you to be contacted about both your current booking or enquiry. Where you are completing a booking on behalf of other people, this Privacy Policy will apply to all personal data provided and you are required to bring this Privacy Policy to their attention so that they are also informed of how we will process their personal data.

Individuals who join our mailing list

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing. You will also receive marketing communications from us if you have provided us with your details when you entered a competition or registered for a promotion and gave us your consent as part of that process. As such, we may contact you with details of our properties, services, offers and other marketing items which we believe will be of interest or potential benefit. We do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms. You can remove your consent at any time u sing the unsubscribe button on any of our email communications to you.

Business partners

We collect, store and use the business contact details of individuals working with our business partners for our legitimate business interests in maintaining and managing the commercial relationship between and its commercial suppliers and customers. We do not believe that this storage and use will unduly prejudice the rights or freedoms of these individuals.

All other users of the sites and our services

We collect, store and use your personal data for the following purposes:

· to make the sites available to you;

· and to provide any services that you request.

Sometimes, our use of your personal data is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them to operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal data, and do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms.

The relevant circumstances are:

· detecting and preventing fraud;

· keeping our websites, apps, products and IT systems secure;

· ensuring that our own processes, procedures and systems are as efficient as possible;

· analysing and enhancing the information that we collect;

· determining the effectiveness of our promotional campaigns and advertising;

· and if you have joined our mailing list and you have given us your consent, contacting you (including by SMS and email) with products and services which we think may interest you.

Anonymous data

We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

How we might otherwise share your personal data and who we share it with

We will disclose information under the following circumstances:

· Third-party service providers:

When we share information with third-party service companies for them to facilitate or to provide certain services on our behalf. This will include:

o IT support service providers;

o third-party service providers who track our customers' use of the sites and our services for us.

o other third-parties who we may need to work with to deliver services and/or facilitate your booking and holiday (including any holiday extras), for example, providers of property management services (including, but not limited to, housekeeping, property maintenance etc).

These third-parties are contracted to use your personal data only as necessary to provide the relevant services to us and are required to maintain full security and confidentiality.

• Compliance with laws and legal proceedings: When we respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

• Merger or acquisition: When we need to transfer information about you if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified by email and/or a prominent notice on our sites of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.

In some, relatively limited, circumstances we need to handle your personal data in a certain way to be able to comply with our legal obligations – for example: if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration law.

International transfers

All of our core cottage rental business systems store and process data within the United Kingdom or European Economic Area (EEA). However, some of our internal management systems use international service providers who may carry out processing outside of the UK or EEA. If this processing is carried out in the USA your data is protected, with additional safeguards in place as required by the GDPR, by the use of Standard Contractual Clauses for each of the service providers concerned.


Cookie Policy

This policy sets out information about our use of Cookies on our website.

"We" or "us" means Owner Cottage Holidays

Our registered address is Fimbarr’s Reach, 3 Daglands Road Fowey, Cornwall. PL23 1JL.

“Website” means

If you wish to contact us, please email us at

What is a cookie?

A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. A cookie file contains information that is transferred to your device’s memory which is recalled when you revisit our site, or when you perform certain actions on your device. Where we refer to a cookie in this policy, this incorporates similar tracking technologies.

Necessary Cookies

When you first visit our website, we only use necessary cookies. This means that additional cookies (called “Optional Cookies” in this policy) won’t be used unless you agree to accept/enable all cookies, or select your own cookie preferences.

Optional Cookies

Optional cookies are used for analytical, performance, advanced functionality and advertising purposes. More information is set out in this policy. Optional cookies help us improve our website and we believe accepting all optional cookies provides you with the best user experience.

Cookies can be "First Party", i.e. set by us, or "Third Party", i.e. placed on your device by another organisation when you visit our website. Third-party cookies may be placed on your device by an organisation providing a service to us or by our business partners, so that they can advertise products and services to you on our website and elsewhere on the internet. Because of how cookies work, our website cannot access third-party cookies stored from other websites; nor can other organisations access the data in the cookies we use on our website.

Changing your preferences

You can select to accept/enable some or all of the optional cookies either within the settings of your own device or by selecting the option provided on our website.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies should expire when you stop browsing. Persistent cookies stay on your device until they expire after a set period or are deleted. For each of the cookies used on our website we have set out the duration in the tables below.

Necessary Cookies

Necessary Cookies are cookies that are required for the operation of our website. They include, for example, cookies that allow page navigation or enable you to access certain areas of our website. Our website cannot function properly without these cookies. Necessary Cookies can only be disabled by changing your browser preferences but doing so may result in reduced or limited functionality of our website. In some circumstances our website may cease to function as intended if necessary cookies are disabled, deleted or otherwise altered. We do not accept any liability for any loss arising where necessary cookies are disabled, deleted or otherwise altered.

Optional Cookies

We and third parties like to use cookies on this website to enhance your user experience, personalise content and advertisements, provide social media features, and analyse the traffic/visitor actions on our website. Optional cookies help us to provide you with the experience we intend to provide when you browse our website and also allow us to improve our website and the service we provide.

We need to obtain your consent to use Optional cookies; this is usually by way of a pop-up notice. As set out in this policy, you can change your preference at any time.

Advanced functionality, Analytics and Performance

We use advanced functionality cookies to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

We use analytical/performance cookies to enable us to recognise and count the number of visitors and to see how visitors use our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.  

We would like to use the following optional advanced functionality, analytics and performance cookies:

Cookie Name



Further Information (including duration of cookie)

Google Analytics _utma, _utmb,_utmc,


This cookie allows us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Third Party Cookie/Our Cookie

For further information, please visit

Data retained for 2 months


We and third parties want to display adverts that we think are relevant to you. In order to do so we need your consent to use advertising cookies. Even if you do not accept our advertising cookies, where you have accepted advertising cookies on another website they may remain active on our website.

Social Media Cookies

We use social media cookies to allow you to share our website (or parts of it) on social media.

These cookies are likely to be analytical/performance cookies or targeting cookies. Please note that our social media partners may also use cookies over which we have no control and if you have consented to the use of those cookies elsewhere, as they are on your device without your consent, those cookies will be active. We cannot prevent this. To control the use of these cookies, you will need to contact the controller of that cookie.

 How do I change my Cookies settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit


NHS Test and Trace

Supporting the NHS Test and Trace system

This section has been added 17th December 2021 following legislation changes to explain the extent to which we use your data to support the NHS Test and Trace System. The lawful basis for processing your personal data for NHS Test and Trace has changed from legitimate interest to legal obligation. You no longer have the right to opt out of sharing your details for the purpose of NHS Test and Trace.

What information do we collect?

We may record your contact information when you visit any of our properties including:

· Name Telephone number or email address

· Date of visit,

· Arrival time and departure time

You should use the option, where available, to ‘checkin’ using the official NHS QR code in order to provide your contact details. If you are using the NHS app then will not be directly processing your data and you should consult the NHS app privacy policy for further information.

How will your information be used?

We will only use this information for the purpose for which it has been collected. Where it is necessary for us to collect information which we would not normally collect in our usual course of business it will only be used for the purposes of NHS Test and Trace. We will not use this information for any other purpose such as marketing. The legal basis for using your information

Processing your personal data for the purposes of NHS Test and Trace is necessary for to comply with its legal obligation as set out in the Health Protection (Coronavirus, Collection of Contact Details etc and Related Requirements) Regulations 2020.

Who will your information be shared with?

NHS Test and Trace will only ask us for this information where it is necessary, either because someone who has tested positive for COVID-19 has listed one of our properties as a place they visited recently, or because one of our properties has been identified as the location of a potential local outbreak of COVID-19. We will only share this information when it is requested by NHS Test and Trace.

We will ensure that this information is shared in a safe and secure way. Where information is shared with NHS Test and Trace the Department of Health and Social Care (DHSC) will be the data controller for the information at the point it receives the data from The Original Cottage Company. The DHSC Privacy notice for maintaining records to support NHS Test and Trace is available at

How long will we keep your information?

Information that is collected solely for the purposes of NHS Test and Trace will be retained for 21 days from the departure date of your visit after which time it will be automatically and securely deleted.

Your rights

The NHS Test and Trace Scheme helps us to keep you safe. is required by law to record and share your data if it is requested by the NHS, in order to participate in this scheme.

Changes to this Privacy Policy

This privacy policy was last updated in December 2021. Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy, and we have your email address, we will send you notification of the changes.